Return & Exchange
This content was last modified on September 3, 2021

Return & Refunds

HOW DO I RETURN A PRODUCT?

Reach out to us within 2 days of receiving the order. You can send us an email at [email protected], with your order details. We will send you our complete address for you to courier the parcel to us or our agent will pick it up from your delivered location. You need to pack the product back in its original packing (with tags) and seal it. We need to receive the returns within 6 days from the date of email communication. As soon as we have it back in our warehouse, we will refund back the money to your card/bank account.

WHAT HAPPENS TO ORDERS WHERE PRODUCTS ARE RECEIVED IN DAMAGED CONDITION?

In that case, please write to us at [email protected] within 1 day of receiving the order. For our records, it is necessary to share a picture of the defect and email it to us along with your order number. You will have to return the parcel to us or our agent will pick it up from your delivered location, once approve the defects as seen in the pictures shared by you. Once the product reaches us, we’ll conduct a quality check and replace the product for you or refund the amount into your bank/card account.

WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I HAVE ORDERED?

Please write to us at [email protected] or within 1 day of receiving the order and we will exchange the item you received and deliver the right one to you.

WITHIN HOW MANY DAYS OF PURCHASE CAN I RETURN MY ORDER

You can only make your return within 2 days of receiving it.

I HAVE REQUESTED A REPLACEMENT, WHEN WILL I GET IT?

Once we receive your returned product in our warehouse, we will dispatch the replacement product from our end and send an email notification to you.

The product dispatched will take 7 working days to reach for further assistance please email us at [email protected]

WHEN WILL I GET MY EXCHANGE PRODUCT?

A minimum of 7 days is required from the time we receive the returned product.

 

HOW DO I CHECK THE STATUS OF MY RETURNED ORDER?

For further information on your returned order, you can reach us at [email protected]